Emergency Basis Services
In our experience, downtime typically is the result of an inexperienced employee or an infrequent scenario that causes an outage due to a missed step. These unfortunate - but human events - often are then compounded by a lack of team Basis knowledge and scenario planning. The companies that anticipate business realities and make minor investments now will simply come out ahead when an emergency occurs.
S2Cloud want to make sure your company is anything but average when it comes to Basis and other critical system planning and preparation. When you need Basis assistance in an emergency or extraordinary event we are ready to help. Some situations simply require reliable, on-demand experts to provide experienced recommendations on next steps. We will engage with your team and resolve issues to get your systems performing to expectations.
We kick start this process with a workshop to get acquainted with your systems, architecture and network, and with your assistance document the critical contacts, relationships and system information to enable our team to respond. We also hold quarterly meetings to instil regular Basis discipline. Meetings are used to review any changes in the landscape and contacts to ensure we are ready to connect, engage and repair when you need us.
Even if you never need to use this service, it provides peace of mind to know it is there to fill any gaps in the toughest situations. You and your team can not afford to be unpractised or unprepared when it matters most.
Emergency Basis Services include
Service desk procedure review
Emergency call response test
Quarterly process and contact review
Emergency response - when, and only when, called upon
One-day workshop to gather workbook material, perform system health check and understand the people and the organisation